Apple’s iTunes and App stores experience outages worldwide

March 11, 2015 11:04 AM

(Bloomberg)—Apple Inc.’s iTunes and App stores were unable to process purchases or download items to users worldwide for more than five hours on Wednesday.

The iTunes Store was unavailable for all users, according to a message on the company’s system-status Web page at 10:15 a.m. Eastern. A timeline on the page said the store’s outage had been underway for more than five hours. It indicated that access issues for users of iCloud Mail and other cloud services lasted about four hours and had been resolved.

Apple, based in Cupertino, Calif., didn’t return calls and emails seeking comment.

Users in countries including the U.S., Switzerland, Hong Kong and the UK reported getting error messages or having difficulty when trying to install or update apps or log in to their accounts.

“The iTunes Store is temporarily unable to process purchases. You may continue to browse the store, but please try your purchase again later,” an Apple message said.

Users in several countries posted on Apple’s online support bulletin board getting the message “STATUS_CODE_ERROR” on the App Store’s login window. A user in Australia reported being unable to log in to his account or make a purchase for an hour. On Twitter, people aired grievances using the hash tags #appstoredown and #itunesdown. The iBooks store appeared to be affected, as well.

A user could make a purchase from the Apple Store website, and another person found that iCloud reminder lists and contacts directories were working.

The Apple Store was closed briefly Monday as the company unveiled details of its smartwatch and a new Macbook at an event in San Francisco. The Apple Watch will be priced from $350 to more than $10,000 and go on sale April 24.




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